Having trouble logging in?
Quick Answer:
First ensure that you have signed up for your MyInTouch subscription and created an account.
*This will be separate from your LifeWave and NowSite accounts.
If you have not yet created an account and signed up for your MyInTouch subscription, then on the login page please select the Continue as Guest option to sign up for your subscription.
If you aren't sure if you have purchased a subscription you can follow these steps:
*Note: if you are on a desktop computer or laptop you will need to first purchase your subscription on a mobile app before you can log into your account at myintouch.app. Simply search 'MyInTouch' in the app store on your mobile device to get started.
| Apple | Android |
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1. Go to the Settings app on your mobile device (With the gear symbol icon) 2. Find the search bar at the top or the bottom of the page and type in 'Subscription.' 3. Click on the Subscription option that comes up and this will show you all subscriptions purchased. a: If you find MyInTouch this means you have successfully purchased your subscription. If you are still having issues logging in then you can go back to the login screen and click the Forgot Password link. Or you can submit the form at the bottom of this page to ask our support team for help. b: If you do not see MyInTouch that means you still need to purchase a subscription. You can go back to the login page and select the Continue as Guest button to sign up. |
1. Go to the Google Play app on your mobile device. 2. Click on your profile image in the upper right hand corner 3. Tap on the Payments & Subscriptions option then tap on the Subscriptions option. a: If you find MyInTouch this means you have successfully purchased your subscription. If you are still having issues logging in then you can go back to the login screen and click the Forgot Password link. Or you can submit the form at the bottom of this page to ask our support team for help. b: If you do not see MyInTouch that means you still need to purchase a subscription. You can go back to the login page and select the Continue as Guest button to sign up. |
If You Receive This Error:
When you try to click on the Continue as Guest button and receive an 'Incorrect username' error.
This means you have already created an account. Please use the Forgot Password link on the login page to access your account.
Still Need Help?
If the steps above do not resolve the issue, please contact support below for further assistance. Please note that our ticketing software is HubSpot, and you will receive emails from this service.