How Completion, Badges, and Forced Paths Work in Learn

Overview:
The Learn section includes multiple ways to track progress and ensure users complete required training. Through gamification, certifications, and Force Pass requirements, companies can verify that users have completed specific learning paths before moving forward.

How Completion is Tracked:

Badges (Gamification)

• Users earn badges for completing lessons, courses, or paths
• Badges act as visual indicators of progress and achievement
• Badge completion is visible to team leads and corporate teams

Certificates

• Certificates are awarded after completing required training
• Typically tied to finishing a full path or course sequence
• Used to confirm that a user has completed a specific program

What is a Forced Path:
A Forced Path is a requirement set by your company that restricts access to other areas of the Learn section until specific training is completed.

How Forced Path Works:

• Users must complete a defined set of requirements, which may include:
  • Lessons
  • Courses
  • Quizzes
  • Certifications
• Until those requirements are met:
  • Additional content may be locked
  • Progression is restricted
• Once completed, full access is restored

When Forced Path is Used:

• Ensuring users are fully trained before accessing additional content
• Certification-based programs (example: financial education or compliance)
• Requiring completion before eligibility for commissions or benefits
• Standardizing onboarding across all users

What to Do Next:
If a Forced Path is active, complete all required lessons, quizzes, and certifications to unlock additional content.

Common Issues:

Unable to access other content

• A Forced Pathrequirement may be active

Progress not unlocking

• Ensure all lessons and quizzes are fully completed

Certificate not received

• Confirm all required steps in the path are completed

Best Practices:

• Complete required training as early as possible
• Pay attention to quizzes and completion requirements
• Track badges and certificates as indicators of progress
• Use Forced Path requirements as a guide for what must be completed